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BROWSE & SHOP
Paella Pans
Burners & Tripods
Ceramic Cookware
Books
Gifts
Accessories
Ingredients
Sale
Recipes
Tips & Techniques
About Us
Contact Us
FAQs
Shipping Information
Wholesale Orders
Customer Testimonials
Frequently Asked Questions
Find quick answers to your questions below - if you need additional assistance, please
contact us
.
Choosing The Right Pan
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How do I choose the perfect pan?
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Why is there a range of serving sizes for each pan?
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How do I measure my oven to know if a pan will fit?
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Which pan material is best?
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How are the pans measured?
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Does the paella pan need a lid?
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Can I use the pan on a smooth-top electric stove?
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Can I use the pan on a grill or in an oven?
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I have a Big Green Egg. Which pan size will fit?
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How deep are the pans?
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Will carbon steel pans rust?
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Do you rent pans and burners?
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Do you have detailed pan measurements?
Using Your Paella Pan
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How do you clean the pans?
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How do I take care of my pan?
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What should I serve with paella?
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How do I scale up a recipe to serve more people?
Cazuelas Care and Maintenance
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Do cazuelas need to be seasoned before the first use?
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Can cazuelas be used on the stovetop?
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Do any of your ceramic cookware contain lead?
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Can cazuelas be put in the dishwasher?
Returns & Exchanges
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What is your Return Policy?
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How do I return or exchange a product?
Order Status
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Has my order shipped?
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How do I change or cancel my order?
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How do I track my order?
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My order never arrived.
My Account
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How do I create an account?
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How do I edit my account information?
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How much is my shipping?
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I forgot my password.
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How do I return my product?
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I received the wrong product.
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What is your return policy?
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When will my order ship?
Pricing & Billing
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Can I pay for my order with a check?
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I have a question on my charges.
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I need a copy of my receipt/invoice.
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When will my credit appear on my account?
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When will my credit card be charged?