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Frequently Asked Questions

Find quick answers to your questions below - if you need additional assistance, please contact us.

Choosing The Right Pan

- How do I choose the perfect pan?
- Why is there a range of serving sizes for each pan?
- How do I measure my oven to know if a pan will fit?
- Which pan material is best?
- How are the pans measured?
- Does the paella pan need a lid?
- Can I use the pan on a smooth-top electric stove?
- Can I use the pan on a grill or in an oven?
- I have a Big Green Egg. Which pan size will fit?
- How deep are the pans?
- Will carbon steel pans rust?
- Do you rent pans and burners?
- Do you have detailed pan measurements?

Using Your Paella Pan

- How do you clean the pans?
- How do I take care of my pan?
- What should I serve with paella?
- How do I scale up a recipe to serve more people?

Cazuelas Care and Maintenance

- Do cazuelas need to be seasoned before the first use?
- Can cazuelas be used on the stovetop?
- Do any of your ceramic cookware contain lead?
- Can cazuelas be put in the dishwasher?

Returns & Exchanges

- What is your Return Policy?
- How do I return or exchange a product?

Order Status

- Has my order shipped?
- How do I change or cancel my order?
- How do I track my order?
- My order never arrived.

My Account

- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?

Pricing & Billing

- Can I pay for my order with a check?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my credit card be charged?